Freshreview for Hospitality Industry

All-in-one hotel online reputation management strategy

Running your hotel could never be this easy! Freshreview is designed to help your business generate and monitor online reviews and get quality insights. By getting the best hotel reputation management software hotels can ensure that they are acing their listing management. 

Industries We Help with Reputation Management

Enhance online reputation management for hotels with positive guest reviews

The hospitality industry is a crucial sector that relies heavily on reviews across the web. Review management platforms like Freshreview help you quickly and easily track online customer reviews. Use Freshreview to automate review requests via email or SMS and sends an alert in case of new mentions. Requesting reviews to boost your 5-star ratings at online review sites that matter, such as Google my business, Yelp and Tripadvisor will improve your online reputation.

Neglecting review responses can impact your online reputation. Advanced Reputation management platforms help to get new reviews and improve customer experience. Reviews offer proof of the social acceptance of a hotel, by building its online presence. When people want to find a boarding facility or hotel, they turn to Google first. And while your business may eventually establish word-of-mouth, it’s always going to be Google bringing brand-new customers in. Positive reviews are among the best ways to rank top of the GMB results on local searches and rank higher than competitors. Your Google Business Profile can be optimized in the following ways:

Being consistent with these efforts and including online reputation takes time and discipline, but it goes a long way.

Benefits of hotel reputation management

With the rise of online services, the hotel industry needs to have a robust online presence to stay competitive. However, with this comes the risk of a negative review. According to a study, 53% of travelers around the world said they wouldn't book a hotel that had no reviews. This highlights the significance of reviews in the hotel industry, as potential guests heavily rely on the feedback and experiences shared by previous customers when making their booking decisions. Be it positive or negative trends,  your hotel's online reputation can get impacted significantly. It is essential for businesses to receive and address customer feedback, particularly when a customer leaves negative feedback. Automation can be helpful in this regard, as it can streamline the process of responding to reviews across multiple review sites from a single dashboard. An optimal reputation management software for hotels gives you complete control over online hotel reviews and sentiment, essential for optimizing occupancy.

With the rise of social media and online review websites, it has never been easier for businesses to engage with customers. Freshreview gives an opportunity to monitor negative reviews in real time so that guests can share their positive experience. You can quickly address any negative comments and respond to customers in a jiffy.

In the competitive world of hotel businesses, every review holds immense value. On different platforms like, Expedia, and TripAdvisor, guests provide complete and valuable insights about their experiences. These reviews not only help you address any concerns or issues as soon as possible but also highlight positive feedback that can be a powerful tool for attracting new guests. Implementing best practices in guest feedback management is crucial for the success of your hotel. Efficient management software easily integrates with your existing system and allows you to collect and analyze reviews in an ongoing manner. This enables you to make informed decisions and enhance your customer service. Reviews have become one of the most important factors influencing travelers' decisions to book a hotel. They serve as a window into the guest experience and can significantly impact your revenue. Managing reviews the right way is essential in creating a desirable place to stay and ensuring your hotel meets the needs and expectations of discerning travelers.

Uplift the reputation of your hotel with us now!

Turn customer reviews to business advantage


Automated engine to grow your customer reviews effortlessly


Monitor and respond to reviews across multiple sites from a single location


Showcase reviews as social proof  in multiple ways via widgets or micro-site

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More reviews means more leads

Use Social Proof to grow your revenue

More Reviews

Customize review invites as per your brand. Send requests over Emails or SMS. Your customers will definitely leave a review for your business.

Happier Customers

Engaging with your consumers can help them feel valued. By definitely responding to reviews you are converting customers to evangelists.

More Sales

Your finest marketers are your customers. Customer testimonials from devoted customers and online social proof result in greater sales.


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