All-in-one Hotel Online Reputation Management Solution

Running your hotel could never be this easy! Freshreview is designed to help your business generate and monitor online reviews and get quality insights.

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Introducing Freshreview to Hotel Business

The hospitality industry is a sector that relies heavily on reviews across the web.Intense competition underscores the importance of standing out positively online. The diversity of review platforms and the need for constant monitoring add complexity to maintaining a favorable online image. With Freshreview, you can streamline the process of soliciting reviews through email or SMS and receive notifications for any new mentions. By proactively seeking reviews, you can enhance your ratings on key online review platforms like Google My Business, Yelp, and Tripadvisor.

According to Tripadvisor, travelers read an average of 9 reviews before deciding to book a hotel.
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Collect Reviews

Getting reviews from guests is essential for hotels, but it can be challenging. In the hotel industry, personalized guest experiences offer multiple opportunities for success but can also lead to failures, even when receiving positive feedback. Personalization enhances guest satisfaction while maintaining consistency. The timing of soliciting reviews matters significantly. 

  • Multi-Channel Automation: Send review requests through various channels, including email, SMS, 
  • Timely Delivery: Automation allows hotels to send review requests at the ideal moment. 
  • Personalized Review Requests: Customize review requests based on each guest's experience

Discover how we help Collect Reviews


Monitor Reviews

Reviews are like the heartbeat of hotels these days, but keeping a finger on that pulse isn't always a breeze. From facing challenges when it comes to monitoring to responding in time, hotel reputation management software can be a boon.

  • Volume of Reviews: Managing a large number of reviews across various platforms can be overwhelming.
  • Real-Time Monitoring: Ensuring timely responses to new reviews requires constant monitoring.
  • Multiple Platforms: Reviews are posted on various websites, social media, and booking platforms, making it difficult to keep track.

Discover how we help Monitor Reviews

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Display Review

Remember those reviews that pop up when you're checking out hotels? They're like a sneak peek into what you're signing up for. It is very important for the hotel industry to manage how they showcase reviews. Being consistent and creating frequent ways to showcase their reviews is also essential. Let's dive into the solutions hotels can get when displaying reviews that catch your eye.

  • Microsite: Showcases all the positive reviews in one place, thus boosting the rank on search engines.
  • Diverse Feedback: Curating a mix of reviews that reflect various guest experiences, not just extremes.
  • Visual Appeal: Presenting reviews in an attractive and user-friendly manner to engage potential guests. 

Discover how we help Display Reviews

Reviews at Your Fingertips

Mobile App

Engage with customers and stay on top of your review management, no matter where you are. Stay connected with your clients, ask for reviews and manage your business on the go. Take charge of your online presence from anywhere with our mobile app.

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Benefits of Using Freshreview 

In the hotel industry, investing time in managing your online reputation pays off. You can boost website traffic, elevate customer service, enhance SEO for more potential guests, and build trust among your audience. It's a vital step for your hotel's success and credibility.


Google for reviews using easy-to-scan QR codes before they leave your business.


It responds smartly to specific review sites, locations, and star ratings.


Send follow-up reminders, gently encouraging them to share their feedback.


Hotel Businesses FAQs

Online reputation is important for hotel businesses, serving as a primary factor influencing guest bookings, trust, and overall success. Considering Freshreview? Let's get some of your questions answered.

1. How long does it typically take to see results in terms of improved reputation and increased customer trust using Freshreview?

It completely depends on your volume of customers. During the trial period, we have seen customers get anywhere between 10-15 new reviews. If you get 100 new reviews, you can anticipate receiving 10 new clients within a couple of days of active engagement with your prospects.

3. How can we ensure that our investment in Freshreview translates into a measurable return on investment (ROI)?

You can measure the ROI of Freshreview through its analytics, tracking the impact on revenue by evaluating the increase in positive reviews, all contributing to a tangible return on investment.

2. Can we get a personalized demonstration of how Freshreview can benefit our hotel's revenue growth?

Request a personalized demo to see how Freshreview can be tailored to your hotel's specific reputation needs. You can also get a 14-day free trial.

4. What are some of the most innovative features of Freshreview that can directly impact our hotel's revenue growth?

Freshreview's real-time updates and customizable review widgets are innovative features that can directly boost hotel revenue by enhancing online visibility and attracting more bookings.

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